Special Communication  |   October 2018
Get With the PROGRAM: A Guide to Compassionate Communication
Author Notes
  • From the Department of Neonatology at Winnie Palmer Hospital in Orlando, Florida. 
  • Financial Disclosures: None reported. 
  • Support: None reported. 
  •  *Address correspondence to Anthony J. Orsini, DO, Winnie Palmer Hospital, 83 W Miller St, Orlando, FL 32806-2031. Email: torsini@me.com
     
Article Information
Medical Education / Neuromusculoskeletal Disorders / Professional Issues / Graduate Medical Education
Special Communication   |   October 2018
Get With the PROGRAM: A Guide to Compassionate Communication
The Journal of the American Osteopathic Association, October 2018, Vol. 118, 679-684. doi:10.7556/jaoa.2018.149
The Journal of the American Osteopathic Association, October 2018, Vol. 118, 679-684. doi:10.7556/jaoa.2018.149
Abstract

Despite growing interest in the importance of compassionate communication and patient experience, many physicians still feel unprepared when faced with delivering bad medical news. To address this need, few methods have been developed to offer physicians a structure for these conversations, with the goal of making the dialogues less traumatic for patients and families and less stressful for physicians. The PROGRAM method promotes compassionate communication to help physicians make a connection with their patients, which is central to improving health care quality. The objective of this article is to provide a systemic approach to structuring difficult dialogues with patients and their families.

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