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Articles  |   May 1995
'But doctor, someone has to do something': resolving interpersonal conflicts in the workplace
Article Information
Articles   |   May 1995
'But doctor, someone has to do something': resolving interpersonal conflicts in the workplace
The Journal of the American Osteopathic Association, May 1995, Vol. 95, 333. doi:10.7556/jaoa.1995.95.5.333
The Journal of the American Osteopathic Association, May 1995, Vol. 95, 333. doi:10.7556/jaoa.1995.95.5.333
Abstract

Physicians are often called on to address interpersonal conflicts among office staff and colleagues. Because such strife can interfere with patient care, physicians should learn to diffuse these situations as adeptly and quickly as possible. The authors outline one approach, which they developed while working at the Oklahoma Department of Mental Health. Designated by the mnemonic LIFT (Listen, Inquire, ask for Feedback, Test), this approach has been used successfully to resolve interpersonal conflict in small groups.